Job Title: Service Desk Technician Level II 

Location: Washington D.C 

Employment Type: Full-Time 

Shift: Monday – Friday from 7:30 am to 4:00 pm (40 hrs/week) 

*Position is contingent upon award* 

About the Company  

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and information systems that deliver critical network centric solution to the warfighter.  With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.  
  
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability  

Job Summary 

We are seeking a Service Desk Technician Level II to join our team. You will play a key part in ATG’s technical support for the Federal Prison Industries (FPI) specializing in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials. 

Key Responsibilities 

• Collaborate with development staff to recreate issues in the test environment. 

• Assist operations staff on configuration management through Windows. Operating System Deployment 

• Evaluate user requirements, workflows, and recommend appropriate information technology solutions. 

Qualifications 

Required: 

• 4 years IT Help Desk experience to Include Help Desk Administration and User Support (A+ Certification may be substituted for 1 year of experience).  

• Must be a U.S citizen 

• For at least 3 of the last 5 years: Legally resided in the United States (U.S.), Worked for the U.S. overseas in a Federal or military capacity or been a dependent of a Federal or military employee serving overseas

• Urinalysis prior to contract award in addition to the above statements 

Additional Benefits  

• Performance Bonuses and annual salary reviews  

• Health, dental, and vision insurance  

• Short Term Disability, Long Term Disability, and Life Insurance  

• 401(k) plan with company match  

• Opportunities for professional growth and development  

• A collaborative and inclusive work environment  

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.