Fort Belvoir, VA- On-Site
Employment Type: Full-Time
Shift: N/A
 

About the Company

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) and Historically Underutilized Business Zone (HUBZone) established in 2010. ATG has immense experience and a strong, solid reputation throughout various government agencies providing consistently superior, innovative and cost-effective solutions. ATG is a premier provider of cybersecurity, risk management framework (RMF) and communications cybersecurity solutions as well as information technology (IT) and communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems that deliver critical network centric solution to the warfighter. We are looking for innovative industry professionals to join our team and continue our proven track record.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability

Job Summary

We are seeking a IT Support Specialist to join our team supporting the Army G-6 SAP CIO efforts to operate and maintain a classified network infrastructure and application suite.  You will play a key part in ATG’s support for the Army SAP CIO managing security operations and providing technical support within a classified government environment. This hybrid role ensures personnel and facility security compliance while also supporting secure IT systems and end-user operations for the division.

Key Responsibilities

• Maintain a classified network infrastructure and application suite that enables secure compartmented communications mechanisms, including a web- centric collaboration environment, enterprise services (e.g., eMail, VOIP Phones, and Video Teleconferencing (VTC)) over a robust transport environment between disparate compartmented networks.
• Provide technical (Tier 1 and 2) services for a DoD Directorate subsection.
• Perform day-to-day operations of standalone network providing Cybersecurity and IT support for section personnel.
• Set up workstations with computers, VoIP phones, and necessary peripheral devices
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications for all section personnel
• Maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) within NIPRNet, SIPRNet, and other government networks.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Handle customer technical support cases through phone and email submission.
• Manage IT service requests (Create, Assign, Resolve, and Report) through ticket management system.
• Inventory IT equipment and maintain inventory records.
• Prepare reference material for users by drafting operation instructions.
• Repair or replace damaged hardware.
• Perform tests and evaluations on new software and hardware.
• Configure and manage networked printers.   

Qualifications

Required:

• Security Clearance Level: Must hold an active TS with SCI.
• BA/BS or equivalent
• 5 years of applicable experience 
• Proven experience as IT Technician or relevant position
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.
• Ability to research and learn from vendor and developer documentation and apply concepts to other efforts
• Able to communicate clearly and professionally with senior customers to field and troubleshooting questions and issues
• Cyber certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP) per DoD 8140 (corresponds to IAT Level II)

 

Desired:

• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Great troubleshooting abilities and attention to detail
• Knowledge of DA policy and planning efforts, IT enterprise goals and objectives, and other required functions
• Knowledge of SAP Operations
• Excellent verbal and written communication skills
• Previous experience working on physical and logical network design for network infrastructure installation or deployment projects
• Experience with network monitoring tools
• Experience gathering technical and business customer requirements
• Ability to work independently
• Able to communicate clearly and professionally with employees to field and troubleshooting questions and issues
• Outstanding knowledge of software maintenance
• Familiarity with VTC equipment 

Physical and Environmental Conditions

• Work to be performed out of Fort Belvoir, Virginia.
• Must be able to sit for long periods of time in office-setting

 

Additional Benefits

• Performance Bonuses and annual salary reviews
• Health, dental, and vision insurance
• Short Term Disability, Long Term Disability, and Life Insurance
• 401(k) plan with company match
• Opportunities for professional growth and development
• A collaborative and inclusive work environment

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low- income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.