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Computer User Support Specialist
Fort Novosel, AL
108 - Computer User Support Specialist
Requisition: 2023-10-003
Description/Job Summary
Computer User Support Specialist (Help Desk)
Fort Rucker
Requires US Citizenship
Employment Term and Type: Regular, Full Time
Required Security Clearance:
Secret
Required Education:
Associates Degree
Job Description
The PC Technician interacts daily with the customer to ensure productivity. The PC Technician
resolves IT issues they may have with existing desktops, laptops, software installation issues, and
other critical needs. The PC Technician works in a fast-paced, dynamic team environment
supporting the Fort Rucker NEC program at Fort Rucker, AL.
Primary Duties and Responsibilities:
●
Provide highly technical Tier-II expertise in PC installation, configuration, application
customization, testing, and cutover support.
●
Provide IT support using best practices in conjunction with existing policies and procedures
within a government infrastructure environment.
●
Follow pre-established guidelines for the process of performing the functions of the position.
●
Adhere to instruction from immediate supervisor based on re-prioritizing tasks based on
customer needs.
●
Provide primary customer support remotely but must travel to various sites on base as
needed to provide desk-side support.
●
Provide troubleshooting support for software and hardware.
●
Resolve and document problems when installing and upgrading systems and software.
•Provide support for the administration of remote access systems.
●
Provide troubleshooting and installation support for Tandberg desktop Video
Teleconferencing (VTC) systems.
●
Monitor all work orders and trouble tickets for status and compliance with established
timeframes for work performance.
●
Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop
instruments.
Requirements
●
Active DoD Secret Security clearance
●
Active CompTIA Security+ CE or A+ CE certification.
●
Active MCSA Windows 8 certification or higher. (Must obtain within 60 days of hire)
●
Minimum 2 years of practical professional technical experience in computer systems
software and hardware operation and maintenance within the DoD environment.
●
Proficient in Enterprise ITSM.
●
Associate's Degree in Computer Science, Information Systems, Engineering, Business, or
related scientific or technical discipline ( however, an additional two (2) years of related
specialized experience may be substituted ).
●
Additional Information
This position description is not intended as, nor should it be construed as, exhaustive of all
responsibilities, skills, efforts, or working conditions associated with this job. This and all positions
are eligible for organization-wide transfer. Management reserves the right to assign or reassign
duties and responsibilities at any time.
Company Overview:
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned
Small Business (SDVOSB) focused on Information Technology and Communications consulting,
system engineering, integration, deployment, and operation of state-of-the-art command and control
and information systems that deliver a critical network-centric solution to the warfighter. With a
proven track record of technical support to our customers, we are looking for innovative industry
professionals to join our team.
ATG offers a generous compensation package, including health, dental, vision, 401(k), group life
insurance, and educational reimbursement, among other benefits.
We value our employees and strive to offer many opportunities for professional growth.
ATG is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Vets/Disability